Refund policy

Personalised items

Because every product is made especially for you with your own photo and text, personalised items can't be returned or exchanged for a change of mind. This is in line with the UK Consumer Contracts Regulations, which exempt goods made to the customer's specifications from the 14-day cancellation right.

Please check your photo, spelling and options carefully before placing your order. If you spot a mistake, email us within 2 hours of ordering and we'll do our best to correct it before it goes into production.

Damaged, faulty or misprinted items

If your item arrives damaged, faulty, or printed incorrectly, we'll put it right with a free replacement or a full refund – your choice.

Just email support@ushopmad.com within 30 days of delivery with:

your order number
a clear photo of the problem (and of the packaging if it was damaged in transit)

You won't need to send the item back unless we ask you to.

Photo quality

We print the photo exactly as uploaded. Low-resolution, blurry or dark photos may print less sharply, and this isn't considered a fault. For the best result, upload a clear, well-lit, high-resolution photo.